Return & Refund Policy

Buba Art Returns & Cancellations

Effective Date: October 2026 | Jurisdiction: UK Consumer Rights

At Buba Art, we want you to be completely satisfied with your purchase. This policy details your rights to return physical merchandise and the terms regarding digital product orders under UK consumer protection laws.

1. PHYSICAL PRODUCTS

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel and return your order for physical goods:

• Cancellation Period: You may cancel your order within 14 calendar days of receiving your physical items without giving any reason.
• Return Window: Once you notify us of your intent to return, you have an additional 14 calendar days to send the items back to us.
• Item Condition: Returned items must be unused, in their original condition, and in original packaging. We reserve the right to reduce the refund amount if the value of the goods has been diminished by unnecessary handling.
• Return Shipping Costs: Customers are responsible for paying return postage costs unless the product arrived damaged, defective, or incorrect. We recommend using a tracked postal service.

2. DIGITAL DOWNLOADS

Due to the immediate digital nature of electronic files:

• Waiver of Cancellation Right: By purchasing and initiating the download of any digital product, you give express consent to immediate contract performance and acknowledge that you waive your statutory 14-day cancellation right once the download starts.
• Non-Refundable: Digital products are non-refundable once downloaded, unless the file is proven to be defective or misdescribed.
• Corrupted Files & Technical Issues: If you experience issues opening or downloading a file, contact us immediately at bubaartshop@gmail.com for a replacement link or support.

3. DAMAGED OR DEFECTIVE ITEMS

If a physical item arrives damaged, defective, or incorrect:

1. Contact us within 48 hours of delivery at bubaartshop@gmail.com.
2. Include your order number along with clear photos showing the damaged item and original packaging.
3. Upon verification, we will issue a full replacement or a full refund (including return postage costs).

4. REFUND PROCESS

Once your returned physical item is received and inspected, we will notify you of the status of your refund. Approved refunds will be processed back to your original payment method within 14 calendar days of receiving the returned goods.

5. CONTACT US

For return requests, statutory cancellations, or queries regarding this policy, please email us at bubaartshop@gmail.com.